VITATECH LABS LLC ("Company," "we," "us," or "our") operates the Glowlune ecommerce platform and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

When you register, place an order, or contact us, we may collect:

• Full name and contact information (email address, phone number, mailing address)
• Billing and shipping address
• Payment information (credit/debit card numbers, billing details — processed securely via third-party payment processors)
• Account credentials (username and password)
• Order history and purchase details
• Communications and correspondence you send to us

1.2 Information Collected Automatically

When you use our Service, we automatically collect certain technical data, including:

• IP address and approximate geolocation
• Browser type and version
• Device identifiers and operating system
• Pages visited, clickstream data, and time spent on pages
• Referring URLs and search terms
• Cookie and tracking technology data (see Section 6)

1.3 Information from Third Parties

We may receive information about you from third parties such as payment processors, shipping carriers, social media platforms (if you connect your account), and analytics providers.

2. HOW WE USE YOUR INFORMATION

VITATECH LABS LLC uses the information we collect to:

• Process and fulfill your orders, including payment processing and shipping
• Create and manage your account
• Communicate with you about your orders, returns, and customer service inquiries
• Send promotional emails, newsletters, and special offers (where you have opted in)
• Improve and personalize the Service, including product recommendations
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and enforce our Terms of Service
• Conduct analytics and research to improve our business
• Respond to legal process and protect our rights

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party vendors who assist us in operating our business, such as payment processors (e.g., Stripe), shipping partners, email marketing platforms, analytics providers, and cloud hosting services. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.2 Business Transfers

If VITATECH LABS LLC is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website prior to your information being transferred and becoming subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information if required to do so by law, or if we believe in good faith that such action is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, or protect the safety of our users or the public.

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining your account, processing ongoing transactions, complying with our legal obligations, resolving disputes, and enforcing our agreements. When your information is no longer needed, we will securely delete or anonymize it.

5. YOUR RIGHTS AND CHOICES

5.1 Access, Correction, and Deletion

You have the right to access, update, or request deletion of your personal information at any time. You may do so by logging into your account or contacting us at the information provided in Section 11. We will respond to verified requests within 30 days.

5.2 Marketing Communications

You may opt out of receiving promotional emails from us by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Please note that even after opting out of marketing communications, you will continue to receive transactional messages related to your orders and account.

5.3 California Residents — CCPA Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale of your personal information (we do not sell personal information), and the right not to be discriminated against for exercising your rights. To submit a CCPA request, please contact us using the information in Section 11.

5.4 Virginia, Colorado, Connecticut, and Other State Residents

Residents of certain states may have additional rights regarding their personal information under applicable state privacy laws, including rights to access, correct, delete, and port their data, as well as to opt out of certain processing activities. Contact us to submit a request or learn more about the rights available to you.

6. COOKIES AND TRACKING TECHNOLOGIES

Glowlune uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our Service. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and analyze usage patterns.

Types of cookies we use:

• Essential Cookies: Required for the Service to function, such as shopping cart and session management.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the Service. Where required by law, we will obtain your consent before placing non-essential cookies.

7. SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include SSL/TLS encryption for data transmission, access controls, and secure data storage. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

8. CHILDREN'S PRIVACY

The Glowlune Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

9. THIRD-PARTY LINKS

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page and, where required, notify you by email or by posting a notice on our website. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.

11. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

VITATECH LABS LLC

Email: support@vitatechlabs.com

Website: www.glowlune.com

© 2026 VITATECH LABS LLC. All rights reserved. | Glowlune Privacy Policy